Leadership, Culture, and Hospitality Training

Take 25 years of real-world hospitality experience, add the financial savvy of an MBA, then stir in the entrepreneurial problem solving skills of a successful owner/operator and you get an expert coach and trainer working to improve your company’s service, culture, and strategy.

Meet Nicole Mattson, MBA:

  • 10 years of hotel and resort experience including Front Office Management, Opening Team Training for two world-class resorts, Operational Management of Luxury On-Mountain Ski Lodging and Dining, and Reservation, Sales, and Revenue Management with Starwood, Vail Resorts, and East West Resorts.

  • 7 years of corporate revenue management with Sage Hospitality.

  • 10 years of owning and operating a world class destination at Nocturne Jazz and Supper Club

  • 6 years as an adjunct professor teaching undergraduate hospitality students at the University of Denver.

  • Over 25 years of facilitating front line training for hospitality professionals.

Read Nicole's Notes for Leaders

Our Services

  • Available virtually or on site. These can be as simple as a one hour “lunch and learn” session for your team or an on-going series to facilitate impactful change.

    Lunch and Learn sessions start at just $150 for virtual sessions, $250 for in person.

    Sample Training Sessions available:

    • From Peer to Leader: Coaching new managers through the transition

    • Train the Trainer: Teaching internal experts how to teach and lead

    • Problem Solving Under Pressure: Equipping frontline staff with resolution skills

    • Creating Remarkable Hospitality: Designing moments that build loyalty

    • 1:1 Mastery: Making manager check-ins meaningful and productive

    • The Art of Feedback: Giving and receiving feedback with clarity and grace

    • Trust + Communication: Building healthier, more cohesive teams

  • Partnering with your leadership team to create a comprehensive path to success.

    We start with a complimentary discovery call to determine your needs. If your KPI’s are already clear, we’ll help you achieve your goals. Not sure where to begin. We can start with an audit of services or products and create a plan that takes you and your team to the next level.

  • One on one coaching with leaders to help determine areas of growth and provide a leadership toolkit customized to personal strengths and goals. Mentorship support tiers start at 6 month retainers to ensure ongoing commitment from the mentee.

  • Bring your team together with impactful, immersive training programs. Whether we complement your leadership development or deliver a full day of engaging, hands-on content, we ensure meaningful learning experiences.

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